At Sanjo Fashion, customer satisfaction is our top priority. While we strive to deliver products in perfect condition, unforeseen circumstances may arise. To maintain your trust and ensure a hassle-free experience, we offer a Return & Replacement option for eligible products.

Eligibility for Return & Replacement
If you are unsatisfied with your purchase, you may request a return or replacement, provided the following conditions are met:
⦁ 🕒 Timeframe: Return requests must be initiated within 3 days of receiving the product.
⦁ 📦 Condition: Items must be unused, in their original condition, with all tags and packaging intact, and free from tampering.
⦁ 🎁 Promotional Items: If the product came with a free promotional item, the free item must also be returned.
⦁ 🔍 Inspection: All returns are subject to inspection by the Sanjo Fashion  team to validate the reason for return.
⦁ 📌 Stock Availability: Replacements are subject to stock availability. If unavailable, a full refund will be provided.
⦁ 🚚 Non-Refundable Charges: Shipping charges and Cash on Delivery (COD) convenience fees are non-refundable.

Valid Reasons for Return & Replacement
✅ Damaged, Defective, or Incorrect Product – The product is broken, faulty, or does not match the description.
✅ Size Mismatch – Applicable only if the delivered size does not match the size stated on the invoice.
✅ Color Mismatch – The delivered product color is different from what was ordered.
✅ Printing Errors – Issues such as incorrect design placement or an entirely different design on clothing items.
✅ Wrong Product Delivered – If you receive a different product than what was ordered.

How to Return a Product?
1️⃣ 📩 Contact Us
⦁ Email our Customer Care team at contact@sanjofashion.com within 3 days of receiving your order.
2️⃣ 🔍 Product Evaluation
⦁ After initiating a return, our team will inspect the product upon receipt.
3️⃣ 🔄 Replacement or Refund
⦁ If the return is approved, we will process a replacement or refund based on your preference.

Refund Policy
⦁ Refunds will be processed only after the returned product passes our quality check.
⦁ If a replacement product is unavailable, a full refund will be issued.
⦁ Non-Refundable Charges: Shipping fees and COD convenience charges are non-refundable.
💰 Refund Methods:
✔ Online Payments: Refunds will be credited to your original payment method (Credit/Debit Card, Mobile Banking, or Bank Transfer).
✔ Cash on Delivery (COD): No refunds are applicable as payment is collected upon delivery.
✔ Duplicate Payments: If an online payment is made twice due to a technical error, a refund will be issued for the extra payment.
📅 Processing Time: Refunds will be processed within 7-10 working days. If you do not receive your refund within this period, please contact us at contact@sanjofashion.com for assistance.

Policy Updates
Sanjo Fashion  reserves the right to update this policy as necessary. Any changes will be posted on our website and will take effect immediately.
For any inquiries or support, feel free to contact us:
📧 Email: contact@sanjofashion.com