Welcome to sanjofashion.com (hereafter referred to as “we,” “us,” or “Sanjo Fashion”). Please read these Terms and Conditions carefully before using our website. By accessing and using our site, you accept these terms and agree to comply with them (the “User Agreement”). If you do not agree with these terms, please refrain from using the website.
The website is owned and operated by Sanjo Fashion (Registration Number: TRAD/DNCC/035317/2022).

  1. Changes to Terms & Conditions
    We reserve the right to modify, update, add, or remove portions of these Terms and Conditions at any time without prior notice. Changes will be effective immediately once posted on the website.
    📌 Your continued use of sanjofashion.com  after modifications are posted constitutes your acceptance of the revised terms.
  2. User Account, Password & Security
    ⦁ Upon completing the registration process, you will receive an account and password.
    ⦁ You are responsible for maintaining confidentiality of your account credentials and all activities under your account.
    ⦁ You must notify us immediately of any unauthorized use or security breach.
    ⦁ Sanjo Fashion is not liable for any loss or damage resulting from unauthorized account access.
  3. Services Provided
    sanjofashion.com offers internet-based services, including the sale of custom clothing and merchandise (“Products”).
    📦 Order Process:
    ⦁ Products can be purchased via various payment methods .
    ⦁ Once an order is placed, we will process and ship the product to you.
    ⦁ Customers are responsible for making payments before or at the time of delivery.
  4. Privacy Policy
    By using sanjofashion.com , you confirm that you have read, understood, and accepted our Privacy Policy.
    Your personal data will be handled securely and only used to provide services, improve customer experience, and comply with legal obligations.
  5. User Conduct & Restrictions
    You agree NOT to:
    ❌ Violate the legal rights of others.
    ❌ Post or distribute defamatory, inappropriate, or illegal content.
    ❌ Upload malware, viruses, or corrupted files.
    ❌ Conduct unauthorized surveys, contests, or chain letters.
    ❌ Use the website for fraudulent, illegal, or unethical activities.
  6. Discount Policy
    🔹 Only one discount method can be applied per order.
    🔹 If a cart contains a free delivery item, the discount coupon will only apply to non-free delivery products.
    🔹 Promotional codes cannot be combined with other discounts unless explicitly stated.
  7. Product Descriptions & Accuracy
    Sanjo Fashion strives to ensure accuracy in product descriptions, but:
    📌 We do not guarantee that product descriptions, images, or specifications are completely error-free.
    📌 If a product is not as described, your only remedy is to return it in unused condition.
  8. Third-Party Links & External Sites
    🔗 Our website may contain links to external sites not operated by Sanjo Fashion.
    📌 We are not responsible for their content, policies, or practices.
  9. Order Acceptance & Pricing Policy
    📌 We reserve the right to refuse or cancel any order at our discretion due to:
    ⦁ Inaccurate pricing or errors.
    ⦁ Suspected fraudulent activity.
    ⦁ Unavailability of stock.
    📌 If a product is mispriced:
    ⦁ We will contact you for instructions.
    ⦁ We may cancel your order and refund the payment.
    🔹 Prices are subject to change without notice, but the price at checkout will apply.
  10. Intellectual Property Rights
    🛑 All content on RefinedBD.com (including text, images, logos, and trademarks) is owned by Sanjo Fashion.
    📌 Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
  11. Return & Replacement Policy
    If you receive a damaged, defective, or incorrect product, you may return it within 3 days of delivery, provided:
    ✔ The product is unused and in its original packaging.
    ✔ The product is subject to inspection before approval for a replacement or refund.
    ✔ Shipping & Cash on Delivery (COD) fees are non-refundable.
    🔹 For full details, visit our Return & Replacement Policy.
  12. Refund Policy
    🔹 Refunds are processed only after evaluating the returned product.
    🔹 COD orders do not qualify for refunds.
    🔹 Online payments (Credit/Debit Cards, Mobile Banking) will be refunded to the original account.
    📅 Processing Time: Refunds may take 7-10 working days after approval.
    🔹 For full details, visit our Refund Policy.
  13. Order Cancellation Policy
    📌 Orders can be canceled before shipment by contacting customer support.
    ✔ For COD orders: No refund needed.
    ✔ For prepaid orders: Refund will be processed within 7-10 working days.
  14. Payment & Shipping
    ✔ Accepted Payment Methods:
    ⦁ Cash on Delivery (COD)
    ⦁ Credit/Debit Cards (Visa, Mastercard, etc.)
    ⦁ Mobile Banking (bKash, Nagad, Rocket)
    📦 Shipping Times: Estimated delivery time depends on location and shipping method. Delays may occur due to unforeseen circumstances.
    🚚 Risk of Loss: Once delivered, Sanjo Fashion is not responsible for product damage.
  15. Fraud Protection & Security
    🔹 We monitor transactions for fraudulent activities.
    🔹 If any suspicious transaction is detected, we may request identity verification.
    🚨 Sanjo Fashion reserves the right to cancel any suspicious order without notice.
  16. Governing Law & Dispute Resolution
    📌 These Terms & Conditions are governed by the laws of Bangladesh.
    📌 Any dispute or claim will be resolved through arbitration in Dhaka, Bangladesh.
    📌 If necessary, legal action may be taken to protect our rights and intellectual property.
  17. Indemnification
    By using Sanjo Fashion, you agree to indemnify us against:
    ✔ Any claims, damages, or losses resulting from a breach of these terms.
    ✔ Any fraudulent activity performed under your account.
  18. Limitation of Liability
    📌 Sanjo Fashion makes no warranties regarding the accuracy, reliability, or completeness of website content.
    📌 We are not liable for:
    ❌ Any indirect, incidental, or consequential damages arising from your use of the website.
    ❌ Service disruptions, data loss, or unauthorized account access.
  19. Termination of Services
    We reserve the right to suspend or terminate your access to the website if:
    ✔ You violate these Terms & Conditions.
    ✔ You engage in fraudulent or suspicious activities.
  20. Updates to Terms & Conditions
    📌 Sanjo Fashion may update these terms periodically. Changes will be posted immediately on our site.
    📅 Last Updated: [Insert Date]
    For any inquiries, feel free to contact us:
    📧 Email: contact@sanjofashion.com